As the Director of Research at Bolt|Peters, Cyd Harrell coaches the top remote research team in the world. She's a passionate believer in real time research and has taught everyone from interns to senior researchers how to get remote. Cyd and her team have made user experience real for clients such as Sony, EA, Volkswagon, and Autodesk. Cyd co-founded San Francisco Women on the Web, brought design standards to both the website and the broker desktop at Charles Schwab, and is a Socio-linguistics graduate from Yale University. She promises this training won't hurt a bit.